Mike Zettinig | Resume
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Resume

Software Skills

Photoshop
After Effects
Illustrator
Cinema4D
Final Cut Pro
Premier
Maya
3DS Max
Unity 3D
Houdini
Python
MEL Script
Nuke
Real Flow
Microsoft Office Suite

Technical Skills

Concept Layout
Compositing
Editing
Texturing
Animation
Motion Graphics
Photography
Drawing
Coding
Scripting
Hard Surface Modeling
UV Layouts
Shader Networks
Lighting
Basic Rigging
Expression Creation
Dynamics
Render Set-up

Personal Skills

Working within teams
Time management
Solutions research
Critical thinking
Personal communication
Adaptability
Dependability
Problem solving
Attention to detail

Employment and Experience

Liberty Mutual | 2016 – Present

Senior Claims Resolution Rep, APD – Lake Mary, FL

  • Provides superior customer experience while managing claim handling and resolving complex claims
  • Evaluates liability, coverage and settles claims within prescribed procedures and authority
  • Obtains information and maintains accurate records of accidents from customers and claimants
  • Communicates with customers, claimants, witnesses, attorneys, 3rd party carriers and repair shops, etc
  • Secures the essential facts about accidents, assesses liability/compensability, negotiate settlements
  • Executes on outstanding items and moves files to closure expediently
  • Ensures payments processed timely as needed or releases payments once liability decided
  • Completes review of policy and accident details to determine coverage and damages owed
  • Handles moderate to high complexity auto liability no injury claims
  • Strives to maintain 1:1 ratio of claims received to closed

It’s At The Table | 2016 – 2016

Freelance

  • 2D Layout creation for restaurant design
  • 3D Layout and render created within Maya
  • Checkpoint meetings through remote services to maintain customer understanding
  • Final video render delivered within discussed time/terms

Guardians of Justice, Inc | 2014 – present

Chief of Logistics – Orlando, FL

  • Coordination of over 40 members on average of 2 – 3 charity events a month
  • Management of assets, including members, marketing materials, and assignments
  • Attends monthly meetings with fellow leaders to make official organizational decisions
  • Event booth equipment setup and take down and maintenance

AT&T | 2016 – 2016

Advanced Technical Support – Orlando, FL

  • Problem-solving at a highly technical level to discover and resolve root problems
  • Manage time effectively to maintain a higher customer resolve rate
  • Provide excellent customer service and sales solutions

FilmScape Productions | 2014 – 2015

Freelance Multimedia Artist – Orlando, FL

  • Created motion graphics, animation, composites, and visual effects
  • Edited video using After Effects, Final Cut, and Cinema4D

Full Sail University | 2014 – 2014

Visual Effects Intern – Orlando, FL

  • Created visual effects tutorials for student use
  • Assisted Studio Artist with Visual Effect course labs
  • Help students find resolutions to their technical questions
  • Created additional assets for demo reel

U.S. Cellular | 2000 – 2011

Mobile Consultant (multiple roles) – Milwaukee, WI

  • Acquired leadership skills and management experience
  • Customer service and conflict resolution
  • Ethical working skills
  • Impacted sales as well as the customer buying experience
  • Effectively communicated my knowledge as a company trainer and mentor
  • Exceeded company expectations by utilizing creative solutions to retain customers

Education

Full Sail University – Orlando, FL | 2013

B.S. in Computer Animation

Concentration: Visual Effects
Award: Course Director Award – Best in class for technical understanding and applied use

Academy of Art University – San Francisco, CA | 2009

Summer Certificate

Concentration: Photography, Animation, and Film

Resume Available for Download and Print